How to Reset Bose QC Earbuds: Step-by-Step Tutorial

how to reset bose qc earbuds

There’s nothing more frustrating than encountering issues with your Bose QC earbuds. Whether it’s connectivity problems or pairing issues, a simple reset can often solve these issues and get your earbuds back to working perfectly. In this step-by-step guide, we will show you how to easily reset your Bose QC earbuds and troubleshoot common problems, so you can continue enjoying your music without any interruptions.

Key Takeaways:

  • Ensure proper fit and connection: Make sure the earbuds are fully charged, properly seated in the charging case, and the case is charged. This will help to ensure a successful reset.
  • Perform a reset: Press and hold the Bluetooth button on the charging case for 10-15 seconds until you see the earbuds LEDs flashing white. This will indicate that the earbuds have been reset.
  • Reconnect and test: After resetting the earbuds, try pairing them with your device again and test to see if the issue has been resolved. If not, you may need to contact Bose customer support for further assistance.

Understanding the Need for Reset

Before delving into how to reset your Bose QC earbuds, it’s important to understand why a reset might be needed. Over time, electronic devices can encounter glitches or connectivity issues that impact their performance. Resetting the earbuds can often resolve these issues and improve their overall function.

Common Issues with Bose QC Earbuds

Now, let’s look at some common issues that users may experience with their Bose QC earbuds. These can include problems like connectivity issues, poor sound quality, or unresponsive controls. If you find yourself facing any of these issues, a reset could help to troubleshoot and potentially resolve the problem.

When to Reset Your Earbuds

Now, let’s discuss when it might be necessary to reset your earbuds. If you notice persistent connectivity issues, audio disruptions, or unresponsive buttons, it could indicate a need for a reset. Additionally, if you have recently updated the firmware or made changes to your device settings, a reset can help to ensure the earbuds are functioning optimally.

With that said, it’s important to note that resetting your earbuds should not be the first step in troubleshooting minor issues. It is recommended to try basic troubleshooting steps, such as checking the connections or restarting your device, before opting for a reset.

Preparing for the Reset

Clearly, before resetting your Bose QC earbuds, it’s imperative to prepare for the process. For detailed instructions on resetting your product, you can refer to Resetting your product | Bose Ultra Open Earbuds.

Backup Your Earbuds Data

Preparing to reset your Bose QC earbuds includes backing up any imperative data stored on them. This could include saving custom settings, personalized preferences, or any data related to your usage patterns. By creating a backup, you can ensure that you don’t lose any crucial information during the reset process.

Charge Your Earbuds Fully

While preparing to reset your Bose earbuds, it’s crucial to ensure that they are fully charged. A complete charge will prevent any disruptions during the reset process and provide sufficient power for the earbuds to reset successfully. Make sure to check the battery level and charge your earbuds accordingly before proceeding with the reset.

It’s imperative to have your earbuds fully charged to avoid any interruptions during the reset process. Ensuring that the earbuds have enough battery power will help in carrying out the reset smoothly without any issues.

Ensure You Have the Latest Firmware

Assuming that your Bose QC earbuds are up to date with the latest firmware is imperative before initiating a reset. Having the latest firmware ensures that the earbuds are functioning optimally and that any known issues addressed in previous updates are resolved. Check for firmware updates and install them if necessary before proceeding with the reset.

Your Bose QC earbuds should have the latest firmware installed before you reset them. Firmware updates can improve the performance and functionality of your earbuds, so it’s imperative to make sure you are running the most current version before proceeding with the reset.

Reset Methods for Bose QC Earbuds

Factory Reset through the Bose Connect App

Now, one way to reset your Bose QC Earbuds is through the Bose Connect App. Start by opening the app on your smartphone and selecting your earbuds from the list of connected devices. Then, navigate to the settings or options menu where you should find the reset or factory reset option. Follow the on-screen instructions to complete the reset process.

Keep in mind that performing a factory reset will erase all saved settings and paired devices, so you will need to set up your earbuds again after the reset is complete.

Reset through the Earbuds’ Buttons

For another method, you can reset your Bose QC Earbuds using the buttons on the earbuds themselves. Start by turning off your earbuds and then press and hold the Bluetooth and Volume Down buttons simultaneously for about 10 seconds until you see the LEDs flash. This indicates that the earbuds have been reset.

Keep in mind that the button combination may vary depending on the model of your Bose QC Earbuds, so it’s imperative to refer to the user manual for specific instructions.

For some Bose QC Earbud models, you may need to press different button combinations or follow a slightly different process to reset the earbuds. Make sure to check the user manual or Bose website for model-specific instructions.

On the other hand, you can also reset your Bose QC Earbuds through the Bose SoundLink App. Open the app on your smartphone, locate your earbuds in the connected devices list, and navigate to the settings or options menu. Look for the reset or factory reset option and follow the prompts to reset your earbuds.

Earbuds Keep in mind that resetting through the app may require your earbuds to be connected to your smartphone via Bluetooth, so make sure they are within range and properly paired before attempting the reset.

Troubleshooting Common Reset Issues

What to Do If Your Earbuds Won’t Reset

One of the most frustrating issues you may encounter when trying to reset your Bose QC earbuds is that they simply won’t reset. If this happens, the first step is to ensure that you are following the reset process correctly. Make sure you are holding the button for the full 10 seconds and that you hear the confirmation sound.

If your earbuds still won’t reset, try charging them fully before attempting the reset again. Sometimes, a lack of power can prevent the reset process from completing successfully.

How to Fix Connectivity Issues After Reset

With a successful reset, you may encounter connectivity issues between your Bose QC earbuds and your device. To fix this, start by forgetting the earbuds on your device and then re-pairing them. This can sometimes resolve any lingering connection problems.

Common connectivity issues after a reset can also be caused by interference from other devices or obstacles between the earbuds and your device. Make sure there are no obstructions and try moving closer to your device to establish a stable connection.

Resolving Audio Quality Problems After Reset

Even after successfully resetting your Bose QC earbuds, you may experience audio quality problems such as low volume, distorted sound, or one earbud not working. If this occurs, try adjusting the volume on both your earbuds and your connected device to ensure it is at an optimal level.

It’s also a good idea to check for any debris or dirt in the earbuds’ speakers or on the ear tips. Cleaning them gently with a soft, dry cloth can help improve audio quality after a reset.

Tips for Maintaining Your Earbuds’ Performance

Many factors can affect the performance of your earbuds, including how well you take care of them. By following some simple maintenance tips, you can keep your earbuds working at their best for a longer period of time.

Regularly Update Your Earbuds’ Firmware

Your earbuds’ firmware plays a crucial role in ensuring optimal performance. Manufacturers often release firmware updates to fix bugs, improve sound quality, or add new features. Make sure to regularly check for and install any available updates for your earbuds to keep them functioning at their best.

The firmware update process is usually straightforward and can be done through a companion app on your smartphone or computer. Keeping your earbuds’ firmware up to date can help prevent issues and ensure a seamless listening experience.

Clean Your Earbuds Regularly

Regularly cleaning your earbuds is vital for maintaining their performance and extending their lifespan. Dirt, earwax, and debris can accumulate on the earbuds’ drivers and affect sound quality. To clean your earbuds, gently wipe them with a soft, dry cloth or use a mild cleaning solution recommended by the manufacturer.

Cleaning the ear tips and charging ports of your earbuds is also important to prevent any blockages or connectivity issues. By incorporating regular cleaning into your earbud maintenance routine, you can ensure that they continue to deliver high-quality audio.

Store Your Earbuds Properly

Regularly storing your earbuds properly when not in use can help prevent damage and tangling of the cables. Consider investing in a protective case to keep your earbuds safe from dust, moisture, and physical damage when you’re on the go.

It’s also a good idea to store your earbuds in a cool, dry place away from direct sunlight and extreme temperatures. Properly storing your earbuds can help maintain their shape and functionality over time, allowing you to enjoy your favorite music or podcasts without any interruptions.

Factors to Consider Before Resetting

For a successful reset of your Bose QC earbuds, there are several factors to consider before proceeding. It is important to weigh the consequences and potential outcomes before initiating a reset.

Data Loss and How to Avoid It

Data loss is a significant concern when resetting electronic devices. To avoid losing important data or settings, it is advisable to back up any crucial information before proceeding with a reset. This ensures that you can easily restore your earbuds to their previous state if needed.

Assume that a reset will erase all personalized settings, such as equalizer preferences and paired devices, reverting the earbuds to their original factory settings.

Impact on Earbuds’ Settings and Customizations

On resetting your Bose QC earbuds, all customized settings and configurations will be lost. This includes any adjustments made to the sound profile, noise cancellation levels, and touch controls. It is imperative to consider the time and effort spent on customizing these settings before deciding to reset the earbuds.


Keep in mind that resetting your earbuds will erase any saved preferences and customizations, requiring you to reconfigure them from scratch.

Resetting vs. Restarting Your Earbuds

Consider the difference between resetting and restarting your earbuds. Restarting simply involves turning the earbuds off and on again, which can resolve minor issues without affecting personalized settings. On the other hand, resetting will erase all customizations and return the earbuds to their default state.


Knowing the distinction between resetting and restarting your earbuds can help you make an informed decision on how to address any issues you may be experiencing with your Bose QC earbuds.

To wrap up

Drawing together the steps outlined in this guide, resetting Bose QC earbuds involves a series of straightforward actions that can be easily carried out within a few minutes. Whether it’s troubleshooting connectivity issues or restoring the earbuds to their factory settings, the process includes pressing specific buttons on the earbuds and following a few simple instructions on the Bose Connect app.

By following the steps outlined in this guide, users can effectively reset their Bose QC earbuds and resolve a variety of issues they may encounter. Properly resetting the earbuds can help ensure optimal performance and a seamless listening experience, allowing users to fully enjoy the premium sound quality delivered by Bose products.


Q: How do I reset my Bose QC earbuds?

A: To reset your Bose QC earbuds, follow these steps:

  1. Ensure the earbuds are connected to a power source.
  2. Press and hold the Power/Bluetooth button for 10 seconds until you see the Bluetooth light blink blue and hear “Bluetooth device list cleared”.
  3. Your earbuds have been reset and are ready to pair with a new device.

Q: Why would I need to reset my Bose QC earbuds?

A: Resetting your Bose QC earbuds can help resolve some common issues such as connectivity problems, pairing issues, or software glitches. It’s a good troubleshooting step to try if you’re experiencing any problems with your earbuds.

Q: Will resetting my Bose QC earbuds erase any saved settings?

A: Yes, resetting your Bose QC earbuds will clear any saved settings such as paired devices or customized preferences. You will need to set up your earbuds again as if they were brand new.

Q: How do I pair my reset Bose QC earbuds with a new device?

A: After resetting your Bose QC earbuds, follow these steps to pair them with a new device:

  1. Put your earbuds in pairing mode by pressing and holding the Power/Bluetooth button until you hear “Ready to pair” or see the Bluetooth light blinking blue.
  2. On your device, go to the Bluetooth settings and select “Bose QC Earbuds” from the list of available devices.
  3. Your earbuds are now successfully paired with the new device.

Q: How can I troubleshoot my Bose QC earbuds if resetting doesn’t solve the issue?

A: If resetting your Bose QC earbuds doesn’t resolve the problem, try the following troubleshooting steps:

  1. Make sure the earbuds are fully charged.
  2. Check for any obstructions or debris in the earbuds or charging ports.
  3. Update the firmware of your earbuds using the Bose Connect app.
  4. If the issue persists, contact Bose customer support for further assistance.